Our service focuses on Go-Live and Post-Live customers and provides an in-depth analysis around how to maximize claim-2-cash by uncovering data issues that might be preventing claims from being processed timely, accurately or at all. In addition, it will include recommendations for a go-forward strategy.

The post-live assessment will be performed through a remote connection to the database. It will include a review of core functional components such as Administration, Billing, Patient Information, Payment Entry and Reports. Examples of the types of information include patients with missing insured identification numbers; summary of various rejections, allocation sets usage, visits by status, fee schedule review, statement cycle review and much more.

We support Go Live for Scheduling/Admin and Clinical Documentation/COE phases and provide on-call support for users after go live transitioned to production. We do conduct new hire training on live portions of application. Performed unit testing and integrated testing to ensure go live success.

We offer 24 hour, 7 day per week, 365 days per year software support coverage for our Healthcare solutions through our dedicated support centers. We are staffed with truly talented people, spanning an extraordinary range of skill sets such as hardware and network specialists, operating system specialists, communications and integration gurus and support applications specialists committed to delivering responsive and reliable support.

Being there for you is important to us. Support services are all about people. People that understand how to get the job done. Our team is experienced, knowledgeable and committed to providing you with the level of support you require within your facility. If you need expert help, our team of support specialists is available to you day or night 7 days a week.

Each and every support incident is managed and monitored until successful resolution. Once a call is in our system, support staff will diagnose the problem and determine whether its source is hardware, software or network related and take immediate action for a prompt resolution of your difficulty. Our team members have been trained to deal with support difficulties based on the severity of the incident guaranteeing timely, effective support for Software Solutions.